Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are delivered within 5–8 business days after dispatch. Delivery times may vary slightly depending on your location, carrier conditions, holidays, or other circumstances outside our control.
How long does it take to process my order?
Orders are processed before shipment and you’ll receive a shipping confirmation email with tracking information once your order has been dispatched. Please refer to our Shipping & Delivery Policy for the most current processing details.
Do you offer free shipping?
Yes. We offer free tracked shipping on orders over $79. Shipping charges for orders below the free-shipping threshold will be shown at checkout.
How can I track my order?
Once your order ships, we’ll send you a confirmation email containing your tracking information. Please allow some time for the carrier’s tracking system to update after dispatch.
Do you ship internationally?
We ship to selected international destinations. Available shipping countries and applicable delivery options will be shown at checkout.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Items should be returned in the condition required by our policy, with all included accessories and components.
Do I have to pay for return shipping?
For standard returns or change-of-mind returns, return shipping costs are generally the customer’s responsibility.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us before returning anything so our support team can assist you.
Are there any return fees?
Depending on the condition of the returned product, applicable restocking fees may apply in accordance with our Return & Refund Policy.
We recommend reviewing the full policy before starting a return.
How long does a refund take?
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Your bank or payment provider may require additional time for the refund to appear in your account.
Can I cancel or change my order?
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes once an order has entered processing or has already shipped. Applicable cancellation terms are described in our Return & Refund Policy.
Warranty
Do MOTREVA products come with a warranty?
Yes. Eligible MOTREVA products are covered by a 1-Year Limited Warranty against qualifying manufacturing defects.
The warranty does not cover damage resulting from misuse, accidents, unauthorized modifications, normal wear and tear, or use that does not follow the product instructions.
How do I make a warranty claim?
Contact our support team at service@motreva.com with your order number and a description of the issue.
Photos or videos may be requested so we can better understand the problem and determine the appropriate next step.
Product Support
What should I do if my product arrives damaged or defective?
Please contact us as soon as possible at service@motreva.com with:
- Your order number
- A brief description of the issue
- Clear photos or video showing the problem
Our team will review the information and help determine the appropriate solution.
What if I received the wrong item or something is missing?
Please contact us at service@motreva.com with your order number and photos of what you received. We’ll review the issue and assist you.
Where can I find instructions for my product?
Please refer to the instructions included with your product and the information provided on the relevant MOTREVA product page.
If you need additional help, contact our support team.