Privacy Policy

Last updated: September 15, 2026

Motreva operates this website, including its content, features, products, services, and related tools. Motreva is powered by Shopify, which provides the technology used to operate our online store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services. We may collect the following information:

• Contact information, including your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel.

• Payment information, including payment method, transaction amount, payment status, and payment confirmation. Payment card details are processed by Shopify and third-party payment providers.

• Account information, including your username, password, preferences, and account settings.

• Communications, including the information you provide when contacting our customer service team.

• Device information, including your browser type, device type, IP address, operating system, network connection, and other device identifiers.

• Usage information, including how you browse, interact with, and navigate our website.

We may also create information or inferences based on the information described above, such as your shopping preferences and interactions with our website.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, subscribe to marketing communications, or otherwise provide information.

• Automatically when you browse or use our website through cookies, pixels, log files, and similar technologies.

• From Shopify and other service providers that help us operate our website, process payments, provide customer service, manage orders, and deliver products.

• From advertising, analytics, social media, and other business partners where permitted by applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website. These technologies may help us:

• Remember your preferences and shopping cart contents;

• Keep our website secure;

• Understand how visitors use our website;

• Improve website performance and functionality;

• Measure advertising and marketing campaigns; and

• Show you more relevant content or advertisements.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Depending on where you live, you may also be able to manage certain privacy or advertising preferences through our Your Privacy Choices page or through the Global Privacy Control signal.

How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

• Process and fulfill orders;

• Process payments;

• Arrange shipping and delivery;

• Provide order updates and tracking information;

• Manage customer accounts;

• Process returns, refunds, exchanges, and cancellations;

• Respond to customer service inquiries;

• Remember preferences and shopping activity;

• Improve our products, website, and services; and

• Provide a more personalized shopping experience.

Marketing and Advertising

Where permitted by law, we may use personal information to send marketing, promotional, and advertising communications by email or other available channels.

We may also use cookies, pixels, and similar technologies to measure advertising performance and show advertisements on our website or other websites based on your interactions with our services.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email. Even if you opt out of marketing communications, we may continue to send non-promotional messages related to your orders, account, transactions, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts;

• Process secure payments;

• Detect and prevent fraud;

• Investigate suspicious, illegal, or unauthorized activity;

• Protect our website, customers, and business; and

• Enforce our terms, policies, and legal rights.

If you create an account, you are responsible for keeping your login information confidential.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, court orders, or governmental requests.

We may also use personal information to investigate disputes, enforce our agreements, protect our legal rights, or defend against legal claims.

How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our services.

These third parties may include:

• Shopify and Shopify-related service providers;

• Payment processors and financial institutions;

• Shipping carriers, fulfillment providers, and logistics partners;

• Website hosting, technology, cloud storage, and security providers;

• Customer service and communication providers;

• Analytics and performance measurement providers;

• Advertising and marketing partners, where permitted by law; and

• Professional advisers, legal representatives, insurers, or governmental authorities when required.

We may also disclose information when you request or authorize us to do so, such as when you ask us to ship an order, connect your account with a third-party service, or use a social media feature.

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar event.

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide and improve its services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers located in countries outside your country of residence.

To learn more about how Shopify handles personal information, please visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Services

Our website may contain links to websites, applications, social media platforms, or other services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We recommend reviewing the privacy policies and terms of any third-party service before providing personal information.

Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided us with personal information, please contact us at service@motreva.com. We will review the request and take appropriate action as required by applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that personal information will always be protected from unauthorized access, loss, misuse, or disclosure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services;

• Process and maintain transactions;

• Manage accounts;

• Comply with legal and accounting requirements;

• Resolve disputes;

• Prevent fraud; and

• Enforce our agreements and policies.

The length of time we retain information depends on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information, subject to legal exceptions;

• Request a copy of certain personal information;

• Object to or request restrictions on certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of promotional communications; and

• Opt out of certain targeted advertising or sharing activities.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may submit a privacy request by contacting us at service@motreva.com. We may need to verify your identity before processing your request.

We will respond to valid requests within the time required by applicable law.

Your Privacy Choices

Depending on your location, you may have the right to opt out of the sale or sharing of personal information for targeted advertising purposes.

You may submit an opt-out request through our Your Privacy Choices page.

If we receive a valid Global Privacy Control signal from your browser or device, we may treat it as a request to opt out of certain data sharing or targeted advertising activities, where required by applicable law.

UK and European Economic Area Rights

If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including the right to:

• Object to certain processing activities;

• Request restriction of processing;

• Withdraw consent where consent is the legal basis for processing;

• Request access to or correction of your information;

• Request deletion of your information; and

• Lodge a complaint with your local data protection authority.

These rights may be subject to legal exceptions and limitations.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

When required by applicable law, we use appropriate safeguards for international transfers, such as recognized contractual protections or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:

Motreva
Email: service@motreva.com
Address: Office 19827, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom

For applicable data protection laws, Motreva is responsible for the processing of personal information described in this Privacy Policy.