Shipping & Delivery Policy

Motreva offers worldwide shipping to destinations where delivery service is available. All orders are shipped from our international fulfillment warehouses.

Shipping Cost

Free tracked standard shipping is available on orders over $79. For orders below the free-shipping threshold, applicable shipping charges will be calculated and displayed at checkout based on the delivery destination.

Motreva currently offers standard shipping only and does not offer express shipping.

Processing and Delivery Time

Orders must be processed before they are shipped. Once an order has been dispatched, standard delivery usually takes 5–8 business days.

The estimated delivery time begins after the order has been shipped and does not include order-processing time.

Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, peak shopping periods, incomplete address information, or other circumstances beyond Motreva’s control.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided at checkout whenever tracking is available.

Tracking information may take some time to update after the package has been handed to the shipping carrier. Tracking may also update slowly while a package is moving between countries or undergoing customs processing.

If your tracking information has not updated for an extended period, please contact us at service@motreva.com and include your order number and tracking number.

Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout, including:

• Full name;
• Street address;
• Apartment, suite, or unit number, if applicable;
• City, state, province, or region;
• Postal code;
• Phone number; and
• Email address.

If you notice an error in your delivery address, please contact us as soon as possible at service@motreva.com.

Address changes can only be requested before the order has been shipped. Once an order has entered processing or has been dispatched, Motreva cannot guarantee that the delivery address can be changed.

Motreva is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any taxes or charges shown at checkout will form part of the order total where applicable. Additional customs duties, import taxes, or local fees may still be charged by the destination country or local authorities.

Unless otherwise stated at checkout, these additional charges are the customer’s responsibility. Motreva does not control the customs process or the fees charged by local authorities.

If a customer refuses to pay applicable customs charges and the package is returned to Motreva, the original shipping cost, return shipping cost, customs-related charges, and other applicable fees may be deducted from any refund.

Delayed or Missing Shipments

If your order is substantially delayed or appears to be missing, please contact us at service@motreva.com with your order number and tracking information.

We may contact the shipping carrier or request additional time for a delivery investigation. If the carrier officially confirms that the package has been lost, Motreva may offer a replacement or refund depending on the circumstances and available shipping information.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, and the local carrier before contacting us.

Motreva is not responsible for packages confirmed as delivered to the address provided at checkout. However, we will make reasonable efforts to assist with a carrier investigation where possible.

Failed Delivery and Returned Packages

A package may be returned to Motreva because of an incorrect address, refusal of delivery, failure to collect the package, customs issues, or repeated unsuccessful delivery attempts.

If a package is returned, we will contact you regarding the available options. Additional shipping charges may apply if you request that the package be shipped again.

If you prefer a refund instead of reshipment, the original shipping cost, return shipping cost, customs-related charges, and other applicable fees may be deducted from the refund amount.

Damaged Packages

If your package appears visibly damaged when delivered, please take photos of the package before opening it and contact us at service@motreva.com as soon as possible.

If the product inside is damaged, defective, incomplete, or different from what you ordered, please provide your order number and clear photos or videos showing the issue.

Please do not return the product before receiving instructions from Motreva.

Contact Us

For questions about shipping, delivery, tracking, customs, address changes, delayed packages, or returned shipments, please contact us at:

Email: service@motreva.com