Return & Refund Policy

Motreva wants you to feel confident about your purchase. If you need to return an item, please review the policy below and contact us before sending anything back.

Return Window

Return requests must be submitted within 30 calendar days after the date you receive your order.

To start a return, please contact us at service@motreva.com and provide your order number, the reason for the return, and any photos or videos requested by our support team.

Please do not send any product back before receiving return instructions and return authorization from Motreva. Items returned without prior approval may not be accepted.

Return Requirements

To be eligible for a return, the product must be returned to the address provided by Motreva and must include:

• The original product;

• Original packaging;

• Included accessories;

• Cords or chargers, if applicable;

• Manuals and documentation; and

• Any other materials included with the order.

Customers are responsible for protecting the product during return shipping and keeping the return tracking information until the return has been received and processed.

Customers are responsible for all return shipping costs for standard returns. Motreva does not provide prepaid return labels for change-of-mind returns, unwanted products, incorrect selections, or other customer-requested returns.

Return Fees

The following deductions apply to approved standard returns:

Product condition	Deduction from refund	Return shipping
Received but unopened and unused	10% restocking fee	Paid by the customer
Opened but otherwise eligible for return	15% restocking fee	Paid by the customer
Used, damaged, altered, incomplete, or missing accessories	May not qualify for a refund	Paid by the customer

The restocking fee covers inspection, repackaging, handling, and inventory processing costs.

A return may be rejected if the product has been used, damaged, altered, stained, modified, or returned without the original packaging and included accessories.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at service@motreva.com.

Please include:

• Your order number;

• A description of the problem;

• Clear photos or videos of the product; and

• Photos of the shipping package if the product was damaged during delivery.

Do not return a damaged, defective, or incorrect product before receiving instructions from our support team.

If the issue is confirmed to have been caused by Motreva or the shipping carrier, we may provide a replacement, refund, or return-shipping solution. Approved returns for confirmed product defects, shipping damage, missing items, or incorrect items sent by Motreva will not be charged a restocking fee.

Refunds

Once your returned product has been received and inspected, Motreva will notify you whether your refund has been approved.

Approved refunds are generally initiated within 5–10 business days after the returned product has been received and approved.

Refunds will be issued to the original payment method used for the order. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

The following amounts may be deducted from your refund where applicable:

• The 10% restocking fee for an unopened and unused return;

• The 15% restocking fee for an opened return;

• Return shipping costs;

• Original shipping charges, if applicable;

• Reshipment or carrier-related costs; and

• Costs related to missing accessories or product damage.

Original shipping charges are generally non-refundable.

If the returned product does not meet the requirements of this policy, Motreva may reject the return, reduce the refund amount, or contact you for further instructions.

If you have not received your refund after the applicable processing time, please first contact your bank or payment provider. If the refund is still not visible, contact us at service@motreva.com.

Order Cancellations

Orders may be canceled before they have been shipped.

A 5% cancellation fee will be deducted from the refund amount to cover payment processing and order-handling costs.

Once an order has been shipped, it cannot be canceled. If you no longer want the package after shipment, you may request a return after delivery according to this Return & Refund Policy.

Cancellation requests should be submitted as soon as possible and must include your order number. Submitting a cancellation request does not guarantee that the order can be canceled if it has already entered processing or shipment.

Returned or Refused Packages

If a package is returned to Motreva because of an incorrect address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, please contact us at service@motreva.com.

If you request a refund instead of reshipment, the original shipping cost, return shipping cost, customs-related charges, and other applicable fees may be deducted from the refund amount.

Chargebacks and Payment Disputes

If you have a concern about your order, payment, delivery, return, or refund, please contact us at service@motreva.com before filing a chargeback or payment dispute.

If a chargeback is filed, Motreva may provide relevant information to the payment processor, card issuer, bank, or dispute-resolution provider, including:

• Order and payment details;

• Shipping and tracking information;

• Delivery confirmation;

• Customer communications;

• Return instructions;

• Return tracking information; and

• Refund records.

Filing a chargeback does not automatically cancel an order or guarantee a refund. Customers should not request both a refund from Motreva and a chargeback for the same transaction.

If a refund has already been issued, a separate chargeback should not be filed for the same amount.

Contact Us

If you have questions about returns, refunds, cancellations, or payment disputes, please contact us at:

Email: service@motreva.com